Duty Manager

ABOUT SONG HOTEL & SONG KITCHENSong Hotel & Song Kitchen operate under the YWCA Australia banner as a profit-for-purpose hotel and restaurant, where all profits made help to support YWCA’s not-for-profit side of the business.  In 2022, an investment is being made back into the Song Hotel, with an extensive renovation planned. Song Kitchen is a venue within our Song Sydney hotel, offering a stylish and warm Restaurant and Bar, located in the heart of the CBD at the southern side of Hyde Park.Song Kitchen offers a relaxed dining experience with a philosophy that is based on generosity and honesty and where produce is fresh and locally sourced. Song Kitchen also provides catering services to events that are held within the hotel.YWCA Australia is a feminist not-for-profit organisation focused on improving gender equality for women and young women. Together we challenge the systems, structures and policies that act as barriers to women, especially young women, achieving their full potential. ABOUT THIS ROLEYWCA Australia is currently seeking a organized Duty Manager to join our Song Hotel team. This role is offered on a full time basis and is based in our Sydney CBD location.The Duty Manager is responsible for the day-to-day operations for the hotel and coordinating actions of individual departments.  The Duty Manager is the representative of the Hotel Manager in his/her absence and as such is accountable for the efficient operation of the hotel while on duty.  This covers all aspects of house security to include fire prevention and protection, health and safety, detection of breaches of security and the laws by which the company is governed. The Duty Manager will direct and co-ordinate the operations of the Front Office including Reservations, Reception, and café and conferences (when required) in the absence of the Café and Conference Manager. ABOUT YOUThe ideal applicant we are seeking will have:Experience in front office and /or general hotel management, including night audit and reservations.Ability to communicate and take instruction in English and to read a variety of hotel reportsCommitment to providing excellent service at all timesFit for physical dutiesRemain calm and effective in high volume work situations.Handles tasks carefully and correctly – is thorough and exact in details.Results oriented and ‘can do’ attitudeMust have a professional, polite and friendly attitudeDisplay a high energy level.Demonstrate versatility in responding to guest requests and situations.Good team player; contributes to and assists co-workers without being asked.Has the aptitude and willingness to undertake further development.Is observant with a perception for one’s surroundings. This position will require the applicant to satisfactorily meet our pre-employment requirements.  This includes:Completion of a national criminal history checkProof of Covid-19 Vaccination, which includes Government recommended boosters. Join our bold, inclusive and innovative team to make a real difference - lead the change.  APPLICATIONS CLOSE: 20 June 2022 Position Description 64000 AUD Sydney 2000