Guest Services Agent

ABOUT YWCA AUSTRALIAYWCA Australia is a feminist not-for-profit organisation focused on improving gender equality for women, young women and girls. Together we challenge the systems, structures and policies that act as barriers to women, especially young women, achieving their full potential.For 140 years we have stood for gender equality in all communities, transforming the lives of individual women, young women and girls. Cheered on by a fiercely passionate and supportive team, we shout loud and proud and our voices echo around the world in a global feminist movement.ABOUT THIS ROLEYWCA Australia is currently seeking a dedicated Guest Services Agent to join our team at Barbara James House. This role is offered on a casual basis and is based in The Gardens NT.  This is a wonderful opportunity for an accommodation allrounder to grow their experience across multiple areas within a small accommodation house. Barbara James House provides non-medical accommodation to guests from rural and remote areas, who need access to cancer treatments or other hospital treatment. The Guest Services Agent is responsible for providing efficient and professional service and really ensuring our guests feel like they’re at home.   The successful candidate will oversee check-in processing, payments and cash float, reservations, back of house stock controls, operate the site kiosk and assist with housekeeping duties as required.This is a shift work position working on a roster including days, nights, weekends and public holidays.ABOUT YOUThe ideal applicant we are seeking will have:Demonstrated cash handling experience.Ability to communicate with guests and colleagues in a polite, professional and friendly manner at all times.Strong interpersonal and listening skills and an empathetic mindset.Ability to work within a socially diverse environment, and is respectful of cultural diversity and social differences.Demonstrated experience prioritising workloads and undertaking simple planning and organisation of work activities.Ability to operate a computerised reservation system and undertake cash handling, data management and other administrative duties as required.Availability to work shift work including nights, weekends and public holidays.Strong supporter of Women’s Rights.Ability to work as an approachable team player.A desire for results, is self-motivated and a self-starter who goes above and beyond.A high level of integrity and strives for continued improvementThis position will require the applicant to satisfactorily complete a national criminal history record check and hold the relevant state-based working with vulnerable persons permit prior to employment. Applicants must also hold and maintain a Senior First Aid certificate, current NT Drivers Licence, Working with Children (Ochre) Card and Police Clearance. Join our bold, inclusive and innovative team to make a real difference - lead the change. APPLICATIONS CLOSE: Friday April 9 2021, and should include a cover letter to address the selection criteria.View Position Description here 25 AUD The Gardens 0820