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Housing
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YWCA is a Tier 2 Community Housing Provider. We build and operate social and affordable housing for women and gender diverse people.
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Violence Support
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YWCA Australia’s family and domestic violence programs and services can help you find safety and support.
Support in Shoalhaven
Support in Wingecarribee
Support in Darwin
Domestic and Family Violence Centre
Keeping Women Safe in their Homes
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Call 000 for Police and Ambulance help if you are in immediate danger
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YWCA Australia’s Homelessness and Housing Support services and programs support people to access safe and affordable housing, case management services and referral to other specialist services.
Support in Sydney
Support in Darwin
Women’s Housing Program
Youth Crisis Accommodation
Youth Housing Support Program
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YWCA Australia works with families and children to support their individual needs around positive family functioning, safety and child development.
Programs in Northern Rivers
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Young Parents Program in Darwin
Mentoring
& Leadership
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YWCA recognises the importance of engaging the voices of young people on the issues that impact them. We elevate and engage the voices of young people and women with lived experience through a range of programs and opportunities.
Lived Experience Leadership
First Nations Women’s Leadership Program in Adelaide
Lived Experience Leadership Program in Darwin
Youth Mentoring
Youth Mentoring in Melbourne
Youth Mentoring in Wollongong
Leadership Opportunities
Young Women’s Council
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Professional Development for People with Disabilities in Toowoomba
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You can get involved and support the work of YWCA by donating, becoming a YWCA member, adding your voice to our campaigns or exploring our leadership opportunities.
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Advocacy
& Impact
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YWCA Australia’s advocacy is informed by our experience and evidence – for over 140 years, we have delivered housing and services for women across Australia; we are the national experts in gender-responsive housing and homelessness solutions.
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Customer Service Charter
Our team are here to support you to remain in your home as long as possible. If you need additional support, please reach out to your Community Housing Officer. If you have any questions or concerns, we’re also here to listen.
Our exceptional service commitment to you is:
We will provide respectful, honest and transparent customer service
We will be accessible and responsive to early resolutions
We will listen carefully to understand your concerns to assist you appropriately
We will provide clear, accurate and consistent information
Your personal information, privacy and confidentiality will be maintained at all times
All staff and contractors will treat you fairly and equally
If you leave a voicemail, we will get back to you within one working day
We will acknowledge your email within one working day
If you write to us, we will post a response within 7 days
If you attend our office (no appointment), we will aim to respond to you as soon as we are available
If you attend our office (with an appointment), we will be on time or advise you if there is a delay
If you request urgent maintenance, we will respond to urgent repairs the same day
If you request general maintenance, we will respond to repairs within 14 days
Help Us, Help You by;
Treating all staff with courtesy, respect and patience
Providing us with clear and accurate information
Informing us of any issues as soon as they arise
Keeping your contact information up to date
Giving us feedback about our service
Returning our phone calls in a timely manner
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