Senior Case Worker, Youth and Families

• Supportive and inclusive team environment
• Make a significant difference to the community
• Bring your feminist energy to work & make a difference

Want to be a part of a feminist organisation that is dedicated to making a future where gender equality is a reality? We’re offering an exciting opportunity for an experienced and passionate Senior Case Worker. This role is perfect for someone ready to bring their skills to a place where they can truly make a meaningful impact!

• Location: Surry Hills - Sydney | Gadigal Land
• Type: Hybrid Working – Office + Remote
• Contract: Full-Time | Ongoing
• Salary: Social & Community Services 5 | $51.00 to $53.31 per hour + Super
• Benefits: Salary packaging up to $18,550 + paid parental leave + career development

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. Learn more about us here.

About the team

The Homelessness Services team provides holistic case management to individuals and families across the Sydney region who are at risk of or experiencing homelessness. Through strong partnerships with local agencies, the team works to stabilise tenancies and connect clients with safe, affordable, and sustainable housing solutions.

About this opportunity

This is a fantastic leadership opportunity to oversee a small team within the Homelessness Services Team, where you will be responsible for:

• Delivering high-quality case management aligned with performance outcomes
• Supervising, mentoring, and supporting team members, including providing complex case management support
• Building strong relationships with stakeholders and referral services
• Maintaining accurate documentation and ensuring compliance with reporting standards
• Promoting a safe, inclusive, and values-driven work environment

For more information about this role, please refer to the position description.

About You

The ideal applicant will have:

• Relevant qualifications or experience in Youth Work, Social Work, or a related field
• Proven experience supporting people experiencing or at risk of homelessness, with strong case management skills
• Demonstrated ability to mentor and supervise team members, especially in complex client situations
• Strong communication and relationship-building skills, with empathy and professionalism across diverse audiences
• Commitment to safe, inclusive, and values-driven practice, with a focus on continuous improvement and client outcomes

Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace.  If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity, please Teresa Desmond, Homelessness Services Manager via email: Teresa.Desmond@YWCA.org.au

How To Apply

Ready to join a team that makes a difference? We want to hear from you!

Submit your resume/CV and a cover letter outlining why you are the ideal candidate for this role!

Applications close at the end of the day on 16 July 2025.

We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

Please connect with us at any time during the recruitment process if you require assistance to fully participate. 

Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a valid drivers licence, a state-based Working with Children Permit, and complete a medical declaration.