Executive Team

Meet the talented, dedicated team who make sure we’re always working towards YWCA’s vision and strategic plan. Our Executive Team uses their shared knowledge to manage our day-to-day operations and support our CEO, Michelle Phillips.  

Click the below links to jump to individual profiles.

Michelle Phillips

Michelle Phillips

Chief Executive Officer

Bachelor of Business, Chartered Accountant

Location: Gubbi Gubbi Land (Sunshine Coast, Queensland)

Michelle has almost 20 years’ senior executive leadership in I/NGO and commercial organisations with the advancement of women as the common thread. She has extensive international and local business experience in national strategy, change management, community engagement, funding and commercial partnerships.  

From Country Director delivering and advocating for lifesaving women’s health services in Asia and Africa, to establishing the highly successful national Westfield W-League and CEO roles with the Hyundai A-League football clubs, Michelle is a true social business leader driven by improving social impact and financial performance.


Charlotte Dillon

Charlotte Dillon

General Manager, Housing

Location: Naarm (Melbourne, Victoria)

Charlotte is an experienced leader whose decade of experience spans the community housing and homelessness sector, in both government and not-for-profit roles.

Prior to working at YWCA, Charlotte’s career has been nurtured through various leadership positions in the housing sector working across Victoria, and regional Northern Territory.

Charlotte’s expertise is in business development and governance of programs to deliver government and organisational priorities.

Charlotte is passionate about social justice, driven by the belief that housing is a human right.


Anna Paris

General Manager, Service Delivery

Bachelor Social Science, Post Grad in Social Science, Research and Evaluation

Location: Naarm (Melbourne, Victoria)

Anna has 27 years’ experience in the specialist homelessness services and housing sectors, in Western Australia and Victoria, and now nationally.

Anna is passionate about leading organisational and sector transformation to deliver real impact, especially for women and those experiencing chronic homelessness. 

Prior to joining YWCA Australia, she has contributed to regional, state and national reforms in the specialist homelessness services sector in both Victoria and Western Australia to progress a more socially just system and promote inclusive communities for people experiencing disadvantage.  Anna has a long history of client-centred service design, service delivery, evaluation and outcomes measurement, most notably in the area of partnership models between homelessness services and housing to end homelessness. 


Faisal Mukhtar

Faisal Mukhtar

Chief Financial Officer

MBA, CA, ACCA, Grad Dip in Management, Grad Dip in Applied Corporate Governance, B.Sc. (Hons) Applied Accounting

Location: Gadigal Land (Sydney, New South Wales)

Faisal brings significant leadership and strategic experience in business transformation and consolidation, merger and integration, designing and implementing growth strategies, and business expansion.

He has previously worked for some iconic businesses within the not for profit, education, hospitality, private equity investee entities and professional services sectors including Marriott International Inc, University of London, Deloitte, RSM and Australian Institute of Management (a Scientia Education Group business owned by CHAMP Ventures).

Faisal is a fellow of the Institute of Chartered Accountants, Association of Chartered Certified Accountants, Governance Institute of Australia, and Institute of Chartered Secretaries and Administrators. He is a managing director of C-Kandar Pty Ltd., founding trustee of Sedum School of Special Children and a former director of Asian Association of Management Organisation secretariat.


Caroline Hamilton

Caroline Hamilton

Director, Communications and Engagement

BA (Mass Communications)

Location: Gadigal Land (Sydney, New South Wales)

Caroline holds over 20 years’ experience in corporate communications, media relations, internal communications, marketing, digital, social media, advocacy, brand, operations and strategic development. This experience has been gained internationally and domestically within the tertiary sector, corporate and agency.

Caroline’s values align with YWCA and her principles of empowerment, justice, equality and equity. Caroline and her team are focused on further developing YWCA’s brand and positioning us as the leading voice on gender equality in Australia.


Joanna Mallon

Joanna Mallon

Director, People and Culture

Bachelor Social Science, Member of AHRI (Australian Human Resources Institute)

Location: Gadigal Land (Sydney, New South Wales)

The three words Joanna would use to describe YWCA? Passionate, inclusive and feminist. They’re values she brings to work everyday for her role as Director, People and Culture.

Joanna has more than 15 years’ human resource leadership experience across the manufacturing, retail, financial services and not-for-profit sectors. She’s also managed sales and service teams as Regional Manager with HCF.

She has particular expertise in developing and implementing programs and advising leaders in organisations on leadership, culture, change management, employment relations, remuneration strategy and WHS. Joanna is passionate about the support and development of people in an organisation and how people initiatives can contribute to an organisation’s strategic outcomes and success.


Kate O’Donohue

Kate O’Donohue

Company Secretary

MSc Corp. Gov, BA, FGIA, FCSA, GAICD

Location: Meanjin (Brisbane, Queensland)

Kate is a firm believer in the power of YWCA Australia. The three words she’d use to describe the organisation? Force of Reckoning.

She has over 15 years’ experience in corporate governance and as a Company Secretary in not for profit, corporate and listed entities.  As a governance professional she has provided secretarial and governance services to a range of entities, including a dual listed bank, listed mining company, unlisted public financial services company and various not for profit companies.  

Kate is a Graduate of the AICD Company Directors Course, holds a Masters of Corporate Governance and a Bachelor of Arts, and is a fellow of the Governance Institute of Australia and of the Institute of Chartered Secretaries and Administrators (UK).  Kate is a director of not for profits So Brave Ltd and Institute for Healthy Communities Australia.

Kate was drawn to YWCA Australia to work with a team that shared her passions for gender equality and providing opportunities for Young Women.


Jon Ackary

Jon Ackary

General Manager, Song Businesses

Management – Hilton

Location: Gadigal Land (Sydney, New South Wales)

Jon is manager of YWCA Australia’s Song Businesses. His description of YWCA is simple: inclusive, kind and ambitious.

Jon has over 30 years’ experience including 20 years’ at General Manager level operating Hotels, Restaurants and Events for major Hotel and Event operators including Hilton Hotels and Event Hospitality.

He made the move to Profit For Purpose as he could see that a charity with a vibrant commercial division puts the organisation in a strong position to maintain independence and grow funding for programs and advocacy work.